Refund policy

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RETURN AND REFUND POLICY

Last updated: 18 September 2026

OUR 30-DAY RETURN POLICY

We want you to love your Pearl Art Nature jewellery. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date you received your item.

To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging
  • Accompanied by proof of purchase

HOW TO REQUEST A RETURN

To initiate a return, please get in touch with us at pearlartnature@gmail.com with your order number and reason for return. We will provide you with return instructions. Please do not send items back without contacting us first.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

REFUNDS

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to process the refund.

LATE OR MISSING REFUNDS

If you haven't received your refund after 10 business days, please first check with your bank. If you still have not received it, contact us at pearlartnature@gmail.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need an exchange, contact us at pearlartnature@gmail.com.

SALE ITEMS

Only regular-priced items may be refunded. Sale items are non-refundable unless faulty.

GIFTS

If the item was marked as a gift when purchased, you will receive a gift credit for the value of your return. If the item was not marked as a gift, the refund will go to the original purchaser.

NON-RETURNABLE ITEMS

For hygiene reasons, you cannot return earrings unless they are faulty or damaged upon arrival.

CONTACT

Pearl Art Nature, 34 Ninth Avenue, Mansfield, NG19 0BP, Nottinghamshire, England. pearlartnature@gmail.com pearlartnature.com